For Your Dog Food Queries

Wholesale preordering provides a bulk, lower cost option to purchasing food. The preorder process has the following requirements:

• Food is purchased in full case increments. You will not be able to purchase individual tubes or half cases. A case is typically 40-50 lbs of food depending on the product.  
• Customer must pickup food on scheduled pickup dates . Pickup dates are currently running every 7weeks. The pickup window is between 5:30pm and 7:30pm on the scheduled date. The schedule can be found on the events calendar. It is important that customers pickup their orders during the scheduled time as we will not be able to store wholesale for pickups at a later time. 
• Customer must pre-pay for Wholesale Preorder. Order dates, payment dates and pickup dates are all shown on the events calendar. 
• Wholesale ordering opens and closes following the schedule set on the events calendar. Schedule is subject to change, users will be notified of those schedule changes. 
• Wholesale Preorder pickups take place at our warehouse: 
  Schindler Equipment
  2185 Medina Road
  Medina, Ohio 44256

  Customer's just need to pull up to the warehouse and Wild Legacy will load your vehicle and you are on your way!

Here is our tentative ordering schedule for 2021. There are 7 weeks in between each delivery. These are subject to change due to holidays, weather and the availability of truck drivers from the Ross-Wells Inc plant in Wisconsin.  Please subscribe to our email list for the latest updates. 

Wholesale Preordering is a bulk ordering option that offers a lower price. 

Retail ordering is the available stock we have on hand that can be purchased and picked up at any time. Retail ordering products offer the ability to order individual tubes rather than purchasing full cases. Our retail ordering stock will be shown on WildLegacyK9.com. 

Retail orders can be picked up at:

2864 Granger Road
Medina, Ohio 44256

Wholesale Preorder: There will be a 20% restocking fee for all Wholesale Preorders that are returned or not picked up.  Products cannot be returned if thawed or beyond 15 days from pickup unless approved by Wild Legacy. Fees for returns and and missed pickups may be waived if prior scheduling or return reason is approved by Wild Legacy. 

Retail Ordering: Products cannot be returned if thawed or beyond 15 days from pickup. Please contact Wild Legacy for prior return approval. 

Account creation is done at checkout for a first time user. At checkout you will be asked for billing information, email, name, address, phone number and login credentials that you would like to use. 

Once you have created your account in the checkout process, you will be able to login with your new account details to view order status, previous orders, billing address and additional profile information. 

Payment options: Cash, Check, Paypal, Apple Pay, Credit or Debit Card.  

• Cash for Retail Ordering- Cash will be accepted upon pickup of order.
• Cash for Wholesale Preordering - Cash payments will need to be paid before payment due date.
• For Checks send payment before payment due date to:

Wild Legacy

2864 Granger Road

Medina, Ohio 44256

Please note mail service has been slow and we have been checking postmarks to see that payments are extremely delayed when mailed. We encourage the use of the other payment options listed below. 

• For PayPal - PayPal automation is done at checkout. 

We are no longer able to use "Friends and Family" with PayPal. PayPal payments will incur a credit fee shown in the cart when selecting that payment option. 

Venmo and Zelle payments have been discontinued due to the new IRS guidelines in 2022. We will notify you when these become available as a payment option again.

• For Apple Pay - send to +13302413151
• For Credit or Debit Card - Credit or Debit Card automation is done at checkout. 

Credit or Debit Card payments will incur a credit fee shown in the cart when selecting that payment option. 

No, we are unable to ship raw food at this time. We are local pickup only in Medina, Ohio. 

All orders must be submitted online through WildLegacyK9.com. Orders, payments, invoicing and notifications will all be handled through the site. We encourage everyone to enable SMS notifications while registering online to get the latest order status updates and scheduling information. Also please sign up and add sales@wildlegacyk9.com to your contacts list as we will send out newsletters and current information. 

WildLegacyK9.com online ordering is available on your PC, Mac, tablet or mobile device. 

The meat is human grade until reaching the Ross-Wells Inc. plant. They legally cannot advertise that it is human grade because it is pet food.

No. They did up until 2016, but that was only used at special request for custom blends used for the Iditerod mushers. 

The black powder is charcoal powder used to denature the products so it is not used for human consumption. It is safe for dogs and is actually used as a detoxification and helps with diarrhea. It is NOT in the blended products (Titan Blends). 

In cases where they cannot reach AAFCO nutrient level standards they will add synthesized vitamins and minerals. 

• Keep this products FROZEN until thawed for feeding. To whatever extent possible, thaw in a refrigerator and keep refrigerated until fed.
• These products contain raw dog food ingredients which can contain bacteria. You should handle these products as you would handle any uncooked meat, fish, or poultry purchased for  you own utensils and hands after touching raw meat, fish, or poultry.
• Refrigerate of discard left-overs.
• Keep raw pet foods and raw pet food ingredients separate from human foods.

Effective October 25, 2021 we are unable to store wholesale preorder food on pickup night. Please make every effort to pickup your order. Sorry for the inconvenience, our freezer space is at maximum capacity.